Attachments not syncing over iCloud

JamesHenderson

Hi all,

I know this was an issue over WIFI, but I cannot sync some attachments only Mac to my other Mac and iOS devices. IS this a known issue?

Regards,
James.

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hawkmoth

I don't know what the current status is, but when I began participating in the version 4 beta, my attachments were stripped as I moved from version 3. That was a known issue AT&T he time, and I just recreated the few attachments I had. Sorry I font remember specifically is this was announced as solved later.

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hawkmoth

No, I have not had any problems since. But because the current release for iOS cannot edit or delete attachments, I did have empty attachments listed for these records on my iPhone and iPad. For the very few record I had, I recreated the entire record with its attachment, then deleted the original. That way there aren't any phantom attachments left. That's a cosmetic wrinkle, though.

I just checked the Known Issues post at the top of this forum. It says that attachments don't sync via WiFi sync, but there is no mention of a problem with iCloud or Dropbox there. So I'm not sure why you are having troubles. You may want to wait for an AgleBits support person to reply before you recreate all of your attachments. @Megan? @sjk?

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Megan

Hi @JamesHenderson,

I'm so sorry to hear that you've been having trouble getting attachments to sync. Could you please send us a Diagnostics Report?

For your iOS device:

IOS: Settings > Advanced > Troubleshooting > Email Diagnostics

Please edit the email address to read: support+forum@ agilebits .com (and include a note with your forum ID)

For your Mac:

Download the 1Password Troubleshooting utility and follow the instructions to generate the report.

Then attach the entire file to an email to us: support+forum@ agilebits .com

Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

Once we see the report we should be able to better assist you. Thanks in advance!

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Megan

Hi @JamesHenderson,

Thanks so much! We'll follow up directly via email so that we don't get things muddled up between here and there :)

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Megan

Hi @JamesHenderson,

I do apologize for the delay here. I've asked one of our top tech gurus to take a peek at your situation. He should be able to have you straightened out soon!