1password mini not updating with 1password entries

Troneas

hello!

as the title says when manually inserting entries in 1password these are not carrying over to 1password mini.

i am not sure if i am using an old version of 1password mini since i have not figured out how to update it. i am using Chrome browser v. 31.0.1650.63 and 1Password for Mac v. 4.1 (410009) on OSX 10.9.1.

Thank you.

Megan

Hi @Troneas,

I would like to apologize for the delay in responding to you here but we have been a bit overwhelmed since the launch of 1Password 4 for Mac. We're all working hard and putting in extra hours to get back to our usual snappy responses and we really appreciate your patience.

I'm so sorry to hear that you've been having trouble with 1Password lately. 1Password and the Mini should be accessing the same database, so it sounds to me like you might have multiple copies of 1Password installed. By any chance did you participate in the beta program, or download 1Password both from our website and the Mac App Store?

Troneas

hello megan.

i have only one copy of 1Password installed and its downloaded from the App Store, and I have not participated in the beta programme but I did use 1Password 3 before this version. I either uninstalled it or updated it can't remember now. I use Dropbox to sync throughout my devices.

What I did is to open 1Password on my Mac and press the + button at the top. Selected 'Login' and proceeded to enter a title, a username and a password and saved it. This entry, however, does not appear in my browser's 1Password Mini.

Thank you.

Megan

Hi @Troneas,

I'll admit, you have me slightly baffled here. Let's take a closer look at your system, shall we? Please send us a Diagnostics Report.

Download the 1Password Troubleshooting utility and follow the instructions to generate the report.

Then attach the entire file to an email to us: support+forum@ agilebits .com

Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

Once we see the report we should be able to better assist you. Thanks in advance!

sjk

Hi, @Troneas.

You might want to check that Login items not appearing in 1P mini don't have the Display option set to Never Display in Browsers. See this article for more information:

My Account > Login items are not showing up in 1Password mini

Also, please try restarting your system then restarting 1Password mini after that and let us know if that makes any difference. Thanks!

Troneas

that solved it!

thanks!

sjk

Hi, @Troneas.

I'm not sure which "that" solved it for you but am glad to hear that it did! :)