i deleted my file how to I get it back

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tomatkins@cox.net
tomatkins@cox.net
Community Member
edited December 2013 in Mac

I have 1 password on my 1phone and it is OK. i was having trouble with drop box and I deleted the password file on the drop box and it deleted the file on my iMac. my password are there when I am logging into a web site and click on the 1password icon on the tool bar, but when i click on 1pw on the doc i get a screen for new users only. tried find existing file and didn't seem to work. how to I get my file back and get it back up on drop box???

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  • danco
    danco
    Volunteer Moderator
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    Did you know that Dropbox keeps deleted files for thirty days, and you can recover them by logging in to the Dropbox site.

  • sjk
    sjk
    1Password Alumni
    edited December 2013
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    Hi, tomatkins@cox.net.

    I'm sorry you're having some trouble accessing 1Password data on your Mac. So we can help you fix this through email please send a Diagnostics Report from your Mac; instructions are here:

    Sending us your Diagnostics Report to help us help you!

    Please do not post your Diagnostics Report in the forum, but do include a link to this topic in the email so we can "connect the dots" when we receive it. A quick comment here mentioning that you've sent it would also be helpful. Thanks in advance!

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