1Password showing null value in Safari plugin

Kp Rudnick
Kp Rudnick
Community Member
in Mac

I previously was in the Mac 1Password 4 beta and after installing the release verion Safari and Chrome both show a when I click on the extension. I believe I didnt uninstall the beta prior to updating to the release version (4.0) namly turning 1password mini off before deleting the beta. Activity Monitor currently shows 2 instances of 1password mini and even after performing the terminal commends will correct the issue but closing the browser or restarting the problem returns. I have following the step by step instructions from your beta website(Migrating to release version) but every time I reboot the issue returns. I am currently running OS X10.9.1 and have 1Password 4.1 from MAS installed.

Any suggests?

Thanks

Comments

  • sjk
    sjk
    1Password Alumni

    Hi, Kp.

    I'm sorry you're having trouble getting rid of the extra 1P mini/helper process, apparently left over from previously running the 1P4 beta. Let's give this a try:

    • Quit 1Password 4 and web browsers that have the 1P4 extension installed.

    • Run these four commands in a Terminal window:

      launchctl stop 2BUA8C4S2C.com.agilebits.onepassword4-helper launchctl remove 2BUA8C4S2C.com.agilebits.onepassword4-helper defaults write com.agilebits.onepassword4 KeepHelperRunning 0 defaults write com.agilebits.onepassword4 ShowStatusItem 0

    • Restart your system.

    • Relaunch 1Password 4 and run Troubleshooting > Restart 1Password mini from the Help menu.

    If an extra 1P mini is still hanging around after that please run this command in a Terminal window and post its output:

    launchctl list | grep agile

    Thanks!

  • Kp Rudnick
    Kp Rudnick
    Community Member

    Thanks for the reply but I am still getting the same issue. I have posted the launchctl list | grep agile results below.

    377 - 2BUA8C4S2C.com.agilebits.onepassword-osx-helper
    368 - com.agilebits.onepassword-osx.87504
    236 - 2BUA8C4S2C.com.agilebits.onepassword4-helper

    • 2 ws.agile.1PasswordAgent

    Thank you

  • Megan
    Megan
    1Password Alumni

    Hi Kp,

    I'm so sorry to hear that you're still having difficulties with this extra Mini. Let's take a closer look at your system. Could you please send us a Diagnostics Report?

    Download the 1Password Troubleshooting utility and follow the instructions to generate the report.

    Then attach the entire file to an email to us: support+forum@ agilebits .com

    Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

    Once we see the report we should be able to better assist you. Thanks in advance!

This discussion has been closed.