Passwords regress to prior version after being updated

nepife
nepife
Community Member
in Mac

I searched the forums and couldn't find an article with this issue.

I have 4 devices that I use 1Password on. Two Macs (both running 10.9.1) an iPad (4.3.2) and an iPhone 5 (4.3.2). One of my Macs is my primary and the second is one I use infrequently at home (the kid's computer). All devices are configured to use Dropbox.

The problem I'm having is that I will update a password on my primary for a website and after about 10 minutes the update is lost and the old password is back. I do see many "conflicted copy" messages via notifications on my primary.

I've tried uninstalling and reinstalling 1Password on all devices (except my primary) but with the same result. This has been going on for several weeks but I didn't have time to chase all devices down at once so I kept a second copy of the new password in the comments for the particular entry. This happens not for one specific entry but is happening to all changes.

It's pretty frustrating and pushing me back to using a manual method. I thought this was supposed to be 1Password's sweet spot.

Any help in diagnosing and correcting the problem is appreciated.

Comments

  • nepife
    nepife
    Community Member

    An update. After finding over 1000 conflicts I decided that something was horribly wrong. So I took the following steps.

    1. Shutdown 1Password everywhere except on my main system.
    2. Backedup my database and copied it out of ~/Library/Containers/... to my home directory.
    3. Removed 1Password Containers on the two Macs
    4. Deleted all Conflicted copies. (I decided to do this because there were so many and I was willing to accept the loss of passwords since that was my problem anyway).
    5. Restarted 1Password on my main and answered the Splash Screen questions.
    6. Modified a known entry that had regressed.
    7. Started 1Password on my other Mac; answered all splash screen questions
    8. Verified the modified entry it was still correct.
    9. Updated a few more entries and verified all devices were functioning correctly
    10. Validated there were no additional save conflicts noted in Dropbox
    11. Keeping my fingers crossed.
  • Megan
    Megan
    1Password Alumni

    Hi @nepife,

    I am so sorry to hear that you've been having such trouble with 1Password lately! I'm glad to hear that things seem to be behaving properly for you now, but we'd still like to see a Diagnostic Report to check up on your system. We certainly don't want this to happen again, and if there's a bug related to syncing, we certainly want to get it squashed as soon as possible!

    Download the 1Password Troubleshooting utility and follow the instructions to generate the report.

    Then attach the entire file to an email to us: support+forum@ agilebits .com

    Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

    Once we see the report we should be able to better assist you. Thanks in advance!

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