Can't enter password to unlock.

Grimper
Grimper
Community Member
in Mac

I just upgraded to a new 13" Retina MacBook Pro, and installed my 1Password 4 from the Apple Store.

When I key in a new password in the browser, the 1Password "Unlock to save this password" dialog pops up, but I am unable to key anything into the input field. Sometimes when it pops up it will be pre-populated with a couple of dots. I also can't select it with the mouse.

Any idea what's going on? I have uninstalled and re-installed the Safari extension multiple times.

Keith

Comments

  • Grimper
    Grimper
    Community Member

    Nobody? :)

  • sjk
    sjk
    1Password Alumni

    Hi, @Grimper.

    I'm sorry you've having trouble unlocking 1Password through the Safari extension. Please try restarting 1Password mini and see if it works okay after that. If not, try restarting your system then restarting 1Password mini again and see if that makes any difference. And if it's still troublesome please send a Diagnostics Report from your Mac and we'll help you get this fixed in email; instructions are here:

    Sending us your Diagnostics Report to help us help you!

    Please do not post your Diagnostics Report in the forum, but do include a link to this topic in the email so we can "connect the dots" when we receive it. A quick comment here mentioning that you've sent it would also be helpful. Thanks in advance!

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