Accidentally purchased through the App store

Batdrum
Batdrum
Community Member
in Mac

I accidentally purchased 1password through the Apple App store, but I think I need to purchase a license through your website instead. Is there any way to transfer my purchase and/or generate a license for me? The problem is that I want to use 1password on my personal iMac and also on my work laptop, a Macbook Air, but I can't install 1password via the App store onto my work laptop because it is locked down and requires an Administrator account. But I can install it outside the App store and it runs perfectly. So can you help me out? I really appreciate it.

Comments

  • Mike Althaus
    Mike Althaus
    Community Member

    What I did was contact apple support and request a refund because I mistakenly purchased the software. Then I purchased through the 1password store. Make sure to read up on how to completely uninstall the mac app store version, including browser extensions before installing the new one.

  • Batdrum
    Batdrum
    Community Member

    Cool. Thanks. I will give that a try.

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