1Password looking for password file

dcdoes
dcdoes
Community Member
in Mac

All I have is my key, i dont have a file. How do i create a new file or edit the file from the previous version

Comments

  • Megan
    Megan
    1Password Alumni

    Hi @dcdoes,

    I would like to apologize for the delay in responding to you here but we experienced a surge in support requests recently. We're all working hard and putting in extra hours to get back to our usual snappy responses and we really appreciate your patience.

    In 1Password 4 we switched from using license keys to license files. If you're still using a key then you may not have purchased the upgrade yet. You can enter your license key on our upgrade page to see your available discount on all our 1Password 4 licensing options.

    If you have already purchased the upgrade, please send an email to support@ agilebits .com with the name and email address that the purchase was made under, and we'd be happy to help track down your license file.

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