iphone4 sync issue

rayf
rayf
Community Member
in iOS

I recently upgraded to 1password 4 on my macbook pro and now I can't sync with my iphone 4. Can you help resolve this?

Comments

  • hawkmoth
    hawkmoth
    Community Member

    I'm sure the support folks will need to know what version of 1Password you are using on your iPhone.

  • rayf
    rayf
    Community Member

    version 3.7.2

  • hawkmoth
    hawkmoth
    Community Member

    If you have been using Dropbox for syncing, Dropbox changed their API a couple of months ago and broke 1Password 3.x's ability to sync with it. If that's what you've been doing, you will need to update for 1Password 4 to get Dropbox syncing back. You also need that along with version 4 for Mac to sync with iCloud.

    If you have been using a different way of syncing than those, I defer to others who have used those.

  • rayf
    rayf
    Community Member

    I am trying to sync with dropbox now. Was using wifi sync in the past. Do I have to pay for a new app on my iPhone? I don't have a clue how update it on my iPhone. I purchased the original app from the apple app store.

  • Megan
    Megan
    1Password Alumni

    Hi @rayf,

    I'm sorry to hear that you're having difficulty staying in sync. As @hawkmoth mentions, 1Password 3 is no longer able to sync with Dropbox. We've written a blog post that should answer most of your questions here: http://blog.agilebits.com/2013/08/08/1password-3-dropbox-sync-faq/

    But, the basic gist of things is this: due to these changes, 1Password 3 for iOS can no longer sync via Dropbox. Our new version is 1Password 4 for iOS has been built to work with Dropbox's latest and greatest sync technology. 1Password 4 for iOS has been for sale in the iTunes store since December, as a separate purchase from version 3 (the "old" and still supported version).  We did this because it's basically an entirely new application, built bigger, better, faster, and stronger.  It is also a universal app now, meaning you only require one purchase for all your iDevices associated with your Apple ID, using iOS 6 or greater. If the iOS device(s) you want to run 1Password on are running iOS 6+, the best solution is to move to 1Password 4 for iOS.

    You can check out 1Password 4 for iOS in the App Store:

    http://j.mp/1PasCS

    Once installed, just open 1Password 4 for iOS, tap that you have used 1Password before, then tap Sync with Dropbox.

    If you have a Mac and have 1Password installed on it, you can use Wi-Fi Sync with 1Password 3 for iOS. The following guide should help get it all set up.

    http://learn.agilebits.com/1Password3/ios-wifi-sync.html

    If you just need a way to backup your data to a Mac or PC for safe keeping, 1Password 3 for iOS has a nifty Backup & Restore option. 1Password can create an encrypted backup of your data file, and you can use a browser on a Mac or PC to copy that file to a place for safe keeping. Here’s our guide to get started with that:

    http://help.agilebits.com/1Password_touch/backup.html

    I hope this helps to explain your options. If you have any questions, we're here to help!

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