Switch vault stopped working after upgrade to 4.1.3

fredrikhaglund
fredrikhaglund
Community Member

Hi!

After upgrade from 4.1.1 to 4.1.3 switching vaults has stopped working and makes the program crash.

Resolution: After a machine restart the problems appear to go away.

Precondition:

A second vault is created and setup with syncing as described on your website. Switching vaults, adding entries and sharing worked before the upgrade.

Steps:

  • Start 1Password
  • Enter your master password.
  • Go to the menu: 1Password > Switch to Vault > [Your Secondary Vault]
    • Expected: Refresh of list with entries
    • Actual: No update. List is still showing
  • Using the menu switch back to primary and then back to the secondary vault again.
  • Click on All Items
    • Expected: Refresh of list with entries
    • Actual: The application crashes with a dump (which I have sent to 1Password).

Restarting the application will not resolve the problem but restarting the machine appears to resolve the issue.

Comments

  • Megan
    Megan
    1Password Alumni

    Hi @fredrikhaglund,

    Thanks so much for that detailed report! I've tried to recreate this bug using your steps, and I have been unable to do so. If you're still seeing this issue, please go to File > Check for Updates. 1Password 4.1.3 was re-released with a few extra fixes, I just want to be sure that you have the absolute latest and greatest version. :)

    Please let me know if this crash is still happening for you, and we'll certainly investigate further!

  • fredrikhaglund
    fredrikhaglund
    Community Member

    Sorry, can not help you reproduce this. The issue was intermittent and it resolved itself after restart. I did send two crash dumps through to you using your error reporting tool so I hope you can find more clues there.

  • sjk
    sjk
    1Password Alumni
    edited January 2014

    Thanks for the followup, @fredrikhaglund.

    Like @Megan, I'm unable to reproduce the behavior and crasher using the steps you've posted. I have had some crashes "during" vault switching (increasingly less) yet have never able to reproduce any at will.

    If possible, next time this happens and you submit a crash report please include a link to this forum topic. Also, before restarting your system please first restart 1Password mini and let us know if that at least temporarily resolves the issue. Thanks in advance!

This discussion has been closed.