Problems syncing on two macs

pugmum

I have one 1 Password account that is shared by me and my husband on each of our iPhones and each of our MacBook Pros (4 devices in total). When I started using 1 Password over the summer, things were working beautifully. Now, however, it seems that his MacBook Pro is not getting the latest versions despite notifications from this device that it is syncing regularly. I use 1 Dropbox account to sync and have tried stopping the sync and then reconnecting it to Dropbox twice but it still doesn't have the latest changes that I've made on my devices. Both of our iPhones seem to be keeping up to date. Any suggestions?

Megan

Hi @pugmom,

I would like to apologize for the delay in responding to you here but we experienced a surge in support requests recently. We're doing the best we can to get back to our usual speedy replies as soon as possible.

Our developers have been doing a great job squashing bugs lately. Please make sure that you have the latest and greatest version of 1Password: 4.1.2 for purchasers from the Mac App Store, and 4.1.3 for users who purchased directly from our website. If you are still having difficulties keeping things synced up after updating, please let me know and we'll do some further investigating!

pugmum

Thanks, Megan. I appreciate the response. I actually did figure out my problem but couldn't remove my post. Something strange was happening with Dropbox and my husband's computer kept reverting back to his account automatically instead of mine where it should have been. I completely deleted his Dropbox account from his computer and all seems to be great!

By the way, love the feature of being able to print our entire 1Password database. As an extra backup, I've "printed" ours to PDF and have it put away somewhere safe :-)

Megan

Hi @pugmom,

Thanks so much for letting me know that you're all sorted out! If you do run into any snags again, we'd be happy to help :)

I'm glad to hear that you like the print feature!