Master Vault password

ozjude1
ozjude1
Community Member
edited January 2014 in Mac

Hi. The computer I originally bought 1password for died. I bought the new version through the App Store. Now I can't get the Master Password to change. I'm willing to buy a new version but the app store won't let me. Help!

Comments

  • Megan
    Megan
    1Password Alumni

    Hi @ozjude,

    I would like to apologize for the delay in responding to you here but we experienced a surge in support requests recently. We're doing the best we can to get back to our usual speedy replies as soon as possible.

    If you forgot your Master Password and need to reset 1Password as a new user, please see our Starting Over Guide. However, you should be able to change your Master Password in Preferences > Security. If you are able to unlock your vault, but still can't change your Master Password, please let me know and we'll investigate further.

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