1Password not loading for User account

kathylee
kathylee
Community Member
in Mac

1Password is in the Admin's Applications folder and runs properly with the Admin logged on. When a User is logged on, 1Password shows in the Applications folder, but when clicked, it fails to load, with an error message: "1Password failed to connect to 1Password mini Please quit 1Password and start it again.

Comments

  • sjk
    sjk
    1Password Alumni

    Hi, @kathylee.

    I'm sorry you're having trouble getting 1Password 4 started under one of your user accounts. Which version of 1P4 are you running and, just to confirm, is it installed in the system /Applications folder?

    Please try restarting your system and see if that resolves the problem. If not, please send a Diagnostics Report from the account that can't run 1P4 and we'll help you get this figured out through email; instructions are here:

    Sending us your Diagnostics Report to help us help you!

    Please do not post your Diagnostics Report in the forum, but do include a link to this topic in the email so we can "connect the dots" when we receive it. A quick comment here mentioning that you've sent it would also be helpful. Thanks in advance!

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