Failed to check for update

david L

I'm getting this all of a sudden:
Failed to check for update
Could not connect to the server.

sjk

Hi, david L.

It sounds like you may have encountered the same 1Password Updater error window that I discovered yesterday under the iTunes window on one of my systems. Have you seen that again and do you get a similar connection failure error if you manually run Check For Updates… under the main app 1Password 4 menu? I'm prepared to collect more details just in case it does reappear although it seems to have only been a temporarily issue.

david L

Yes I do get it when I manually check through the app and I'm still getting the error.

sjk

Thanks for the followup, David.

It sounds like something is keeping your Mac from connecting to our update server. So we can figure out what it is please email a Diagnostics Report from that Mac; instructions are here:

Sending us your Diagnostics Report to help us help you!

Please do not post your Diagnostics Report in the forum, but do include a link to this topic in the email so we can "connect the dots" when we receive it. A quick comment here mentioning that you've sent it would also be helpful. Thanks in advance!

david L

Somehow I blocked it with Hands Off. Sorry for asking about MY mistake and thank you for your help.

sjk

I'm glad you resolved this, David. Thanks for letting us know Hands Off! was responsible for the blockage. :)