1Password 4 update broken.

Ken Spiker

I was happy to update to 1Password 4 from 1Password 3, and now it's broken and I'm confused and angry. The 1Password icon appears in the menubar of Safari, but when I click on it I get a box that says: "null (vault)". When I input my master password it says "There is no vault, please open the 1Password app." When I open the 1Password 4 app, which is right there in the Applications folder, what I get is an extended ad for 1Password! This doesn't make sense. No doubt there is a fix, but already the complexity of updating is getting to me. What is going on here? I just assumed that as with most reliable software updating would be pretty much a formality and I could transition easily from the old to the new. Not so with 1 Password 4. Where do I begin?

danco

The experts will answer you soon, but here's what I recall from a while back.

In the "extended advert" there is a button that says "Great. Let's get started". Click on that and you will be asked if you are a new user or have used 1PW before. Choose "I have used 1PW before" and follow on from there.

Ken Spiker

Thanx, that seems to have worked.

AnneDrake

I'm having the exact same problem but I don't see a "Great. Let's get started." button. Do you mean in the Welcome message?

sjk

Hi @AnneDrake,

I'm sorry you're also having trouble with the 1Password 4 upgrade. When you run it is this the window you're seeing?

Or have you already gotten past that and seeing a window that looks one in this set up guide?

Setting Up 1Password 4 for Mac

Let us know where you're currently stuck at with 1Password 4 and we'll help you get it up and running properly. Thanks!

I'm glad to hear @danco's tip helped you out, Ken. :)

AnneDrake

Ahhh! I totally didn't see that down there! Thanks so much. I think I'm ok now.

sjk

That's great news, @AnneDrake! Thanks for letting us know.

I'm curious, are you using a Mac with a retina display? We've had reports that the Awesome! Let's Get Started button isn't obvious enough there. And I recently watched a friend of mine overlook it when he installed 1Password 4 on his 27" iMac.

AnneDrake

No, I'm on a 13" MacBook Air. But it still didn't stand out as a button. My eye wasn't drawn to it at all.

sjk

Thanks for your feedback, @AnneDrake.

I've opened a request to improve the visibility of the Awesome! Let's Get Started button on the initial Welcome to 1Password screen. We'd like people to have a look at that content, yet also not miss the button. :)