Master Password no longer works

llamalover
llamalover
Community Member
edited January 2014 in Mac

I've typed in my master password several times and it keeps saying wrong password. Is this due to an update?

Comments

  • llamalover
    llamalover
    Community Member
    edited January 2014

    See above.

  • hawkmoth
    hawkmoth
    Community Member

    Not in my experience.

  • Megan
    Megan
    1Password Alumni

    Hi @llamalover,

    I'm sorry to hear that you're having difficulties with your Master Password lately. I have a few questions to see if we can determine what might be going on here:

    • Do you have multiple vaults?
    • Do you have multiple Macs using 1Password? If so, have you recently updated your Master Password on one of these?
    • Do you have any special characters in your Master Password?

    I'd also like to know a bit more about your entire 1Password set-up: please let me know the version numbers of 1Password and your operating system on all computers and devices running 1Password. The more details we have, the more quickly we'll be able to track this down :)

This discussion has been closed.