Failure to connect with 1Password Mini

stuash
stuash
Community Member
in Mac

When I tried ti open 1P4.2.2 I got the spinning ball and then a message that 1P failed to connect with 1P Mini and to try restarting 1P which I did several times and if that failed to contact Agilebits Support which I am now doing. Help!!, Stuash

Comments

  • Megan
    Megan
    1Password Alumni

    Hi @stuash,

    I'm so sorry to hear that you're having trouble with 1Password right now. I'd like to take a closer look at your system. Could you please send us a Diagnostics Report?

    http://learn.agilebits.com/1Password4/diagnostic-report.html

    Then attach the entire file to an email to us: support+forum@ agilebits .com

    Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

    Once we see the report we should be able to better assist you. Thanks in advance!

  • dnewhall
    dnewhall
    Community Member

    Same problem. Also sent a diagnostic report.

  • sjk
    sjk
    1Password Alumni

    Hi, @dnewhall.

    We've received your Diagnostics Report - thanks! I've replied to your email, with more detailed steps for these suggestions:

    • Removing 1Password 3 leftovers.
    • Reinstalling the 1Password 4 app.
This discussion has been closed.