All entries suddenly gone! [moved to email]

cwilmo

I have been using 1password since the beginning. Never had any trouble, but today all my password, secure note, credit card and identity entries are gone! I looked for the backup files and they are all missing as well! I am able to get a backup from a week ago from my NAS but just cannot understand what might have caused this. Could my computer be compromised or is this a problem with 1password? Has anyone seen anything similar?

Megan

Hi @cwilmo,

I'm so sorry to hear that you're having trouble accessing your data right now! I'd like to take a closer look at your system to see where things went wonky. Could you please send us a Diagnostics Report?

http://learn.agilebits.com/1Password4/diagnostic-report.html

Then attach the entire file to an email to us: support+forum@ agilebits .com

Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

Once we see the report we should be able to better assist you. Thanks in advance!

judys

Same thing just happened to me as to cwilmo. Then, when I went to save a new password for your disc board, they reappeared. Weird and disconcerting. Will send you a Diagnostics Report as soon as I figure out how. Thx.

Jasper

Please do email us a Diagnostics Report if you'd like to follow up on this. Thanks!