Wrong screen at startup for new user

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Gene Ledbetter
Gene Ledbetter
Community Member
in Mac

Installed 1password 4 on new Macbook Air. Booting up password 4 gives a password needed screen with null vault in the window. Hitting return gives message There is no vault. Please open 1Password app. Need to create a new vault, I assume.
Gene

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  • Megan
    Megan
    1Password Alumni
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    Hi Gene,

    I'm sorry hear that you've been having trouble getting 1Password set up! Let's try this:

    • Open 1Password.
    • Click the 1Password menu, hold down the Control key, and select Quit 1Password and 1Password mini.
    • Restart the Mac.
    • Relaunch 1Password.

    Are you getting the correct screen now?

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