password not responding [problem resolved by OP]

jeanneh56
jeanneh56
Community Member
edited February 2014 in Mac

Mac failed, removed hard drive, installed drive in external enclosure. Plugged drive into another Mac. 1Password will not respond to original password. What next?

Comments

  • Megan
    Megan
    1Password Alumni

    Hi @jeanneh56,

    I'm so sorry to hear that you've been having trouble with your computer lately - that's certainly no fun! Let's take a closer look at your system. Could you please send us a Diagnostics Report?

    http://learn.agilebits.com/1Password4/diagnostic-report.html

    Then attach the entire file to an email to us: support+forum@ agilebits .com

    Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

    Once we see the report we should be able to better assist you. Thanks in advance!

  • jeanneh56
    jeanneh56
    Community Member

    Problem solved thanks for your concern.

This discussion has been closed.