Login Items missing on new computer

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ingrid
ingrid
Community Member
in Mac

I have installed 1Password on a second computer, with the keyfile in Dropbox. The weird thing is now that most of the items are there, but not all. It says "61 items" on the old computer and "49" on the new.
How can I fix that?
Thank you.

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  • Megan
    Megan
    1Password Alumni
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    Hi @ingrid,

    Thanks for taking the time to write in to us about 1Password! I'm sorry to hear that you're having trouble getting things synced up right now. First of all we want to check some very basic things:

    • Ensure that Dropbox is running on all computers and devices
    • Make sure that you are logged in with the same account, and that 1Password is pointing to the same folder in Preferences > Sync

    If everything looks good there, let's reset sync to see if that gives things a kickstart:

    • On your iOS devices, open 1Password 4 for iOS, tap Settings > Sync, and toggle Dropbox to OFF.

    • On the Mac, open 1Password 4 for Mac, and click the 1Password menu, then Preferences. Click Sync, and click Change syncing.

    • Check the box to remove the data from Dropbox and confirm that you want to disable sync.

    • Reboot the Mac and iOS devices.

    • On the Mac, go back to the Sync preferences, and enable Dropbox. This will regenerate a 1Password folder in Dropbox, and that will contain a new 1Password.agilekeychain file.

    • Allow Dropbox to fully sync.

    • Go back into the iOS app and re-enable Dropbox sync. It should work this time.

    Please let me know if you are still seeing a discrepancy in your data after resetting sync!

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