Reopening of 1Password after closing

tomreuter
tomreuter
Community Member
in Mac

Since installing Mavericks (now 10.9.2) the 1Password App (Version 4.1.2 (412009)) reopens immediately after quitting on my machine. Even if I wait a longer time (I do not know exactly how long), I can quit the Application.

Do you have any suggestions?

Thanks,
Thomas

Comments

  • sjk
    sjk
    1Password Alumni

    Hi @tomreuter,

    It's unusual and surely not normal for the main 1Password application to automatically restart itself after you're quitting it. And are you saying that it doesn't auto-restart if you've left it running long enough before quitting?

    So we can take a closer look at what's causing this misbehavior please send us a Diagnostics Report from your Mac, along with a link to this topic, to support+forum at agilebits dot com. A brief comment here mentioning that you've sent the report would also be helpful.

    Once we see the report it should be quick to find the reason and a solution for this mysterious relaunching problem. Thanks in advance!

  • tomreuter
    tomreuter
    Community Member
    edited March 2014

    Thank you. I transferred the diagnostics report to you. Cool feature!

  • sjk
    sjk
    1Password Alumni
    edited July 2014

    We've received the report, @tomreuter -- thanks! We'll be following up with you more about this in email.

    To clarify, 1Password doesn't auto-restart if you've left it running long enough before quitting? Only if you run it, then quit it fairly quickly?

    .

  • tomreuter
    tomreuter
    Community Member

    Yes. I do the following:

    • Open 1Password via Menubar/(open 1Password) (see ScreenShot)
    • Quit it immediately
    • it reopens at once

    Writing until here took approx. 5 Minutes:

    • Try to Quit 1Password App using cmd-Q
    • it reopens at once

    Trying again after 8 Minutes since Program start

    • it took a little bit longer (2s approx.), but then restartet the App

    Trying again after approx. 30 Minutes

    • CMD-Q
    • Program quits and remails closed

    Thank you very much!

    Thomas

  • sjk
    sjk
    1Password Alumni

    Thanks for that detailed information, Thomas ( @tomreuter ). I hope it'll be helpful for one of my colleagues who's looking into this since I haven't been able to determine the cause. We appreciate your patience!

  • tomreuter
    tomreuter
    Community Member

    Ok. If I can help you, let me know.

    Thanks,
    Thomas

  • sjk
    sjk
    1Password Alumni

    Hi Thomas ( @tomreuter ),

    I hope what Chris has already emailed you to try will be enough to resolve this problem. :)

  • davidweek
    davidweek
    Community Member

    I have the same problem. Can you post me the solution as well? Thanks.

  • sjk
    sjk
    1Password Alumni

    Hi @davidweek,

    This problem doesn't have a general solution to post here so we'd like you to email us a Diagnostics Report and then we'll suggest what you can do to resolve your specific issue. See post #2 for instructions. Thanks!

  • davidweek
    davidweek
    Community Member
    edited August 2014

    Hi @sjk‌. Got back to this now, as my 1password still reopens after quit.

    I tried to download your Diagnostics Reporter, but my mac will not connect to this link:
    https://cdn.agilebits.com/dist/1P/mac/util/1Password4Troubleshooting.zip

    Is there another link I can use?

    In the meantime, here are the Console logs for my most recent attempts to quit. (It eventually did.)

    David

    27/08/2014 1:01:48.579 pm 1Password 4[1834]: 441008 [APP:0x60000007d140:<OPAppDelegate: 0x600000191ed0>] M applicationDidFinishLaunching: | Starting 1Password (WebStore) 4.4.1 #441008 built Jun 4 2014 10:09:35 27/08/2014 1:02:11.401 pm 1Password 4[1840]: 441008 [APP:0x600000066440:<OPAppDelegate: 0x600000184440>] M applicationDidFinishLaunching: | Starting 1Password (WebStore) 4.4.1 #441008 built Jun 4 2014 10:09:35 27/08/2014 1:02:17.612 pm 1Password 4[1844]: 441008 [APP:0x600000068880:<OPAppDelegate: 0x608000195060>] M applicationDidFinishLaunching: | Starting 1Password (WebStore) 4.4.1 #441008 built Jun 4 2014 10:09:35 27/08/2014 1:02:20.737 pm 1Password 4[1849]: 441008 [APP:0x600000067140:<OPAppDelegate: 0x60000019b110>] M applicationDidFinishLaunching: | Starting 1Password (WebStore) 4.4.1 #441008 built Jun 4 2014 10:09:35

  • Jasper
    Jasper

    Hi @davidweek,

    Sorry about that — looks like we have a broken link on that page. Please use this download link instead: https://d13itkw33a7sus.cloudfront.net/dist/1P/mac/util/1Password4Troubleshooting.zip

This discussion has been closed.