Reopening of 1Password after closing

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tomreuter
tomreuter
Community Member
in Mac

Since installing Mavericks (now 10.9.2) the 1Password App (Version 4.1.2 (412009)) reopens immediately after quitting on my machine. Even if I wait a longer time (I do not know exactly how long), I can quit the Application.

Do you have any suggestions?

Thanks,
Thomas

Comments

  • sjk
    sjk
    1Password Alumni
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    Hi @tomreuter,

    It's unusual and surely not normal for the main 1Password application to automatically restart itself after you're quitting it. And are you saying that it doesn't auto-restart if you've left it running long enough before quitting?

    So we can take a closer look at what's causing this misbehavior please send us a Diagnostics Report from your Mac, along with a link to this topic, to support+forum at agilebits dot com. A brief comment here mentioning that you've sent the report would also be helpful.

    Once we see the report it should be quick to find the reason and a solution for this mysterious relaunching problem. Thanks in advance!

  • tomreuter
    tomreuter
    Community Member
    edited March 2014
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    Thank you. I transferred the diagnostics report to you. Cool feature!

  • sjk
    sjk
    1Password Alumni
    edited July 2014
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    We've received the report, @tomreuter -- thanks! We'll be following up with you more about this in email.

    To clarify, 1Password doesn't auto-restart if you've left it running long enough before quitting? Only if you run it, then quit it fairly quickly?

    .

  • tomreuter
    tomreuter
    Community Member
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    Yes. I do the following:

    • Open 1Password via Menubar/(open 1Password) (see ScreenShot)
    • Quit it immediately
    • it reopens at once

    Writing until here took approx. 5 Minutes:

    • Try to Quit 1Password App using cmd-Q
    • it reopens at once

    Trying again after 8 Minutes since Program start

    • it took a little bit longer (2s approx.), but then restartet the App

    Trying again after approx. 30 Minutes

    • CMD-Q
    • Program quits and remails closed

    Thank you very much!

    Thomas

  • sjk
    sjk
    1Password Alumni
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    Thanks for that detailed information, Thomas ( @tomreuter ). I hope it'll be helpful for one of my colleagues who's looking into this since I haven't been able to determine the cause. We appreciate your patience!

  • tomreuter
    tomreuter
    Community Member
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    Ok. If I can help you, let me know.

    Thanks,
    Thomas

  • sjk
    sjk
    1Password Alumni
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    Hi Thomas ( @tomreuter ),

    I hope what Chris has already emailed you to try will be enough to resolve this problem. :)

  • davidweek
    davidweek
    Community Member
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    I have the same problem. Can you post me the solution as well? Thanks.

  • sjk
    sjk
    1Password Alumni
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    Hi @davidweek,

    This problem doesn't have a general solution to post here so we'd like you to email us a Diagnostics Report and then we'll suggest what you can do to resolve your specific issue. See post #2 for instructions. Thanks!

  • davidweek
    davidweek
    Community Member
    edited August 2014
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    Hi @sjk‌. Got back to this now, as my 1password still reopens after quit.

    I tried to download your Diagnostics Reporter, but my mac will not connect to this link:
    https://cdn.agilebits.com/dist/1P/mac/util/1Password4Troubleshooting.zip

    Is there another link I can use?

    In the meantime, here are the Console logs for my most recent attempts to quit. (It eventually did.)

    David

    27/08/2014 1:01:48.579 pm 1Password 4[1834]: 441008 [APP:0x60000007d140:<OPAppDelegate: 0x600000191ed0>] M applicationDidFinishLaunching: | Starting 1Password (WebStore) 4.4.1 #441008 built Jun 4 2014 10:09:35 27/08/2014 1:02:11.401 pm 1Password 4[1840]: 441008 [APP:0x600000066440:<OPAppDelegate: 0x600000184440>] M applicationDidFinishLaunching: | Starting 1Password (WebStore) 4.4.1 #441008 built Jun 4 2014 10:09:35 27/08/2014 1:02:17.612 pm 1Password 4[1844]: 441008 [APP:0x600000068880:<OPAppDelegate: 0x608000195060>] M applicationDidFinishLaunching: | Starting 1Password (WebStore) 4.4.1 #441008 built Jun 4 2014 10:09:35 27/08/2014 1:02:20.737 pm 1Password 4[1849]: 441008 [APP:0x600000067140:<OPAppDelegate: 0x60000019b110>] M applicationDidFinishLaunching: | Starting 1Password (WebStore) 4.4.1 #441008 built Jun 4 2014 10:09:35

  • Jasper
    Jasper
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    Hi @davidweek,

    Sorry about that — looks like we have a broken link on that page. Please use this download link instead: https://d13itkw33a7sus.cloudfront.net/dist/1P/mac/util/1Password4Troubleshooting.zip

This discussion has been closed.