having trouble signing in

chariandlee
chariandlee
Community Member
in Mac

Somehow I upgraded to 1password4 from my original 1password. I am no longer able to sign-in and I actually have two keys for the mini sign-on. I have opened the new version but when I click on "I've used 1password before" it is not letting me get my info from anywhere. I do still have 1password version 3.7.2 on my iPhone but I can not get it to sync with my computer. I am going crazy because I can't figure out how to fix this.

Comments

  • Megan
    Megan
    1Password Alumni

    Hi @chariandlee‌,

    I'm so sorry to hear that you've been having trouble with 1Password lately! First of all, I'd like to tell you a bit about 1Password 3 for iOS. Unfortunately, the trouble you are having with syncing is the result of a recent change that Dropbox made to their API. We've written a blog post that should answer most of your questions here: http://blog.agilebits.com/2013/08/08/1password-3-dropbox-sync-faq/

    But, the basic gist of things is this: due to these changes, 1Password 3 for iOS can no longer sync via Dropbox. Our new version is 1Password 4 for iOS has been built to work with Dropbox's latest and greatest sync technology. 1Password 4 for iOS has been for sale in the iTunes store since December, as a separate purchase from version 3 (the "old" and still supported version).  We did this because it's basically an entirely new application, built bigger, better, faster, and stronger.  It is also a universal app now, meaning you only require one purchase for all your iDevices associated with your Apple ID, using iOS 6 or greater. If the iOS device(s) you want to run 1Password on are running iOS 6+, the best solution is to move to 1Password 4 for iOS.

    You can check out 1Password 4 for iOS in the App Store:

    http://j.mp/1PasCS

    Once installed, just open 1Password 4 for iOS, tap that you have used 1Password before, then tap Sync with Dropbox.

    If you just need a way to backup your data to a Mac or PC for safe keeping, 1Password 3 for iOS has a nifty Backup & Restore option. 1Password can create an encrypted backup of your data file, and you can use a browser on a Mac or PC to copy that file to a place for safe keeping. Here’s our guide to get started with that:

    http://help.agilebits.com/1Password_touch/backup.html

    Now, in order to find out what is happening with the multiple keys on your desktop, I'll need to take a closer look at your system here. Could you please send us a Diagnostics Report?

    http://learn.agilebits.com/1Password4/diagnostic-report.html

    Then attach the entire file to an email to us: support+forum@ agilebits .com

    Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

    Once we see the report we should be able to better assist you. Thanks in advance!

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