trouble logging into dropbox via iPhone

mdittmar
mdittmar
Community Member
in iOS

I reset my password for DropBox and needed to change the login password in 1Password on my iPhone and iPad in order for them to sync. I can logon to DropBox using my new password from my dropbox mobile app on both iPhone and iPad, but when I enter the new DB password into 1Password in order to configure Dropbox sync it tells me the password is incorrect and fails to connect to DB via 1Password. (same problem on both devices) I have tried it multiple times, and even have changed the pw on dropbox a 2nd time to retest logging into dropbox directly on my computer and iPhone and iPad. How can I get my mobile devices syncing again? (I have an iPhone 5 with OS6.1.3 and 1Password v3.6.5. On my mac I have 1PW v 3.8.21)

Comments

  • Megan
    Megan
    1Password Alumni

    Hi @mdittmar,

    Unfortunately, the issue you are seeing is the result of a recent change that Dropbox made to their API, and not a problem with your password. We've written a blog post that should answer most of your questions here: http://blog.agilebits.com/2013/08/08/1password-3-dropbox-sync-faq/

    But, the basic gist of things is this: due to these changes, 1Password 3 for iOS can no longer sync via Dropbox. Our new version is 1Password 4 for iOS has been built to work with Dropbox's latest and greatest sync technology. 1Password 4 for iOS has been for sale in the iTunes store since December, as a separate purchase from version 3 (the "old" and still supported version).  We did this because it's basically an entirely new application, built bigger, better, faster, and stronger.  It is also a universal app now, meaning you only require one purchase for all your iDevices associated with your Apple ID, using iOS 6 or greater. If the iOS device(s) you want to run 1Password on are running iOS 6+, the best solution is to move to 1Password 4 for iOS.

    You can check out 1Password 4 for iOS in the App Store:

    http://j.mp/1PasCS

    Once installed, just open 1Password 4 for iOS, tap that you have used 1Password before, then tap Sync with Dropbox.

    If you just need a way to backup your data to a Mac or PC for safe keeping, 1Password 3 for iOS has a nifty Backup & Restore option. 1Password can create an encrypted backup of your data file, and you can use a browser on a Mac or PC to copy that file to a place for safe keeping. Here’s our guide to get started with that:

    http://help.agilebits.com/1Password_touch/backup.html

    I do apologize for the inconvenience here - please let me know if you have any questions. :)

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