Consistent Crash with Password Helper [moved to email]

ittek
ittek
Community Member
edited March 2014 in Mac

Every time I try and fill in a password, 1Password crashes and logs me out.

I tried using your tool to fix the problem, but the installer won't let me install the little fix.

Comments

  • Megan
    Megan
    1Password Alumni

    Hi @ittek,

    I'm so sorry to hear that you're having trouble getting 1Password to fill for you. Which tool are you referring to here? Our most common filling issues are listed here, along with basic solutions: 1Password fails to fill data. Do any of these help?

    If not, I'd like to get a bit more information on just what's happening here. Could you please send us a Diagnostics Report?

    http://learn.agilebits.com/1Password4/diagnostic-report.html

    Then attach the entire file to an email to us: support+forum@ agilebits .com

    Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

    Once we see the report we should be able to better assist you. Thanks in advance!

  • ittek
    ittek
    Community Member

    Okay. I used the report generator as well as pasted in the last error log that came up with 1Password crashed. It doesn't appear to be a version problem, or anything else listed in the first link you sent me.

    I thought I found a little installer (1PasswordAutosubmit.pkg) but that didn't help. It might not have been the right solution anyway.

  • Jasper
    Jasper

    Thanks for sending the diagnostic report! We've received your message, and someone will follow up soon via email.

This discussion has been closed.