Master Password does not work after todays update

vixster
vixster
Community Member
edited March 2014 in Mac

Master Password DOES NOT WORK after todays UPDATE 4.2.2
What is my next step?
on 2 computers.. both mavericks 10.9.2

Comments

  • vixster
    vixster
    Community Member

    Master Password DOES NOT WORK after todays UPDATE 4.2.2 What is my next step? on 2 computers.. both mavericks 10.9.2
    What should I do now??

  • vixster
    vixster
    Community Member

    after update, my master password will NOT even let me sign into app or mini app.. big big issue.

  • vixster
    vixster
    Community Member
    edited March 2014

    I have figured out a way to fix this problem

    FIRST DOWNload complete app without the update.... https://app-updates.agilebits.com/product_history/OPM4

    . Restore from an older backup..masterpassword will work. quite app and mini app... then open, type in your password.. all is good. then go restore to most recent backup... quit app and mini, then relaunch and Master Password will work.

  • vixster
    vixster
    Community Member

    Not Cool!

  • sjk
    sjk
    1Password Alumni

    Hi @vixster,

    I'm really sorry you've had trouble with your Master Password not unlocking 1Password after the 4.2.2 update. It's puzzling why that could happen.

    Which version of 1Password do you have running on your two Macs now? Is syncing configured between them and any other systems/devices? When was the last time you changed the Master Password and did you change it on every system/device?

    We sure want to help you get the 4.2.2 update installed again without causing any problem with using your current Master Password. If you run File > Backup to manually create a backup right before updating then you'll have that as an up-to-date safety net to restore from. Please let us know what you'd like to do next. We're here to help you get this issue resolved. Thanks!

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