[Resolved] With latest update, "1Password failed to connect to 1Password mini"

jbulava
jbulava
Community Member
edited May 2014 in Mac

1Password 4 no longer runs on my Mac with the latest update (4.2.2) :-(

When opening the app, after some time and the spinning ball, I get "1Password failed to connect to 1Password mini." My Chrome extension doesn't work either, but I assume that's expected. Checked for 1Password updates and OSX updates and gave it the old restart without any positive results. Any ideas?

1Password 4 (4.2.2)
1Password 4 Chrome extension (4.1.1.90)
OS X (10.9.2)

Comments

  • jbulava
    jbulava
    Community Member

    I've downgraded to 4.2 in the meantime.

  • pixshafer
    pixshafer
    Community Member

    I had the same problem. I sent an email to customer support and they sent me a new version of 1Password. It fixed the problem.

  • Jasper
    Jasper

    Hi @jbulava,

    I'm sorry that you're having trouble after the latest update.

    Please try downloading the latest version from our downloads page, and installing it manually.

    If you're still having the same issue, please email us a Diagnostics Report from your Mac (while 4.2.2 is installed), along with a link to this topic, to: support+forum@agilebits.com

    Let me know how it goes! :)

  • Curtis Scott
    Curtis Scott
    Community Member

    "Please try downloading the latest version from our downloads page, and installing it manually."

    That fixed it for me. Thanks!

  • MikeT
    MikeT

    Hi @Curtis Scott‌,

    That's awesome, thanks for letting us know. On behalf of Jasper, you're welcome!

This discussion has been closed.