Restart didn't help - what's next..?

Hans Doeleman
Hans Doeleman
Community Member
in Mac

After updating - application is not responding - this is the message. What can I do?

Comments

  • AB12345
    AB12345
    Community Member

    Having the same problem as above after updating. What is going on over there with quality control? Sync issues with both of the last updates, and now I can't even open 1password to send you a diagnostic report.

  • Hans Doeleman
    Hans Doeleman
    Community Member
    edited March 2014

    I think (...?) I've solved this problem. At least the app opens again. I removed the updated :-( app and downloaded another app 4.2.2 from the Agile site. Repaired Disk permissions. Installed the downloaded app. Repaired Disk permissions again. It LOOKS like a solution, although this may be temporary... I don't trust it.

  • Megan
    Megan
    1Password Alumni

    Hi Hans and @AB12345‌,

    I'm so sorry to hear that you're running into this problem. To help our developers track this down as quickly as possible, I'd appreciate it if you could send us a Diagnostic Report.

    http://learn.agilebits.com/1Password4/diagnostic-report.html

    Then attach the entire file to an email to us: support+forum@ agilebits .com

    Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

    Once we see the report we should be able to better assist you. Thanks in advance!

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