1Password 4 for Mac Spinning Wheel after entering master password URGENT [moved to email]

ashley72

Hi,

After having setup a new MacBookAir from a Time Machine backup I cannot get 1Password 4 to run. After entering the master password I just get the spinning wheel. All I can then do is Force Quit and reboot to get into 1Password again.

I'm running:

OS X 10.9.2
1Password 4.2.2

I'm using Dropbox to sync with my iMac etc and 1Password.agilekeychain is in Dropbox/1Password folder.

I've now spent many hours trying to resolve this issue which is a really serious problem for me. I absolutely need to get this resolve so any help would be greatly appreciated.

Regards

Tony

sjk

Hi Tony ( @ashley72 ),

I'm so sorry you're having this problem getting 1Password to run. You mention:

All I can then do is Force Quit and reboot to get into 1Password again.

By "get into 1Password again", do you mean another try and failure attempt?

So we can take a closer look at what's keeping 1Password from running, please send us a Diagnostics Report from your Mac, along with a link to this topic, to support+forum@agilebits.com. A brief comment here mentioning that you've sent the report would also be helpful.

Once we see the report we'll be able to better assist you resolve this problem more quickly. Thanks in advance!

ashley72

Hi,

I sent a Diagnostics report 11:37am GMT today.

Yes, by "get into 1Password again" I mean another try and failure attempt.

Regards

Tony

sjk

We've received the report, Tony ( @ashley72 ). Thanks for sending it in. Someone from our support team will followup up with you directly in email so we're not getting wires crossed between here and there.

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