1Password mini helper process using all my CPU

medieval1
medieval1
Community Member
edited March 2014 in Mac

PID COMMAND %CPU TIME #TH #WQ #PORTS #MREGS MEM RPRVT PURG CMPRS VPRVT VSIZE PGRP PPID STATE UID FAULTS COW 13173 2BUA8C4S2C.c 107.9 01:54.87 10 4 211 746 783M+ 776M+ 2048K 52K 896M 3392M 13173 168 sleeping 501 381159+ 776

This app is causing performance issues on my Macbook. If I terminate 1Password then all is well.

I have uninstalled and re-installed 1Password (using latest beta) as well as the standard 4.2 release. No joy. Still have this issue.

How can this be fixed??!?

Comments

  • sjk
    sjk
    1Password Alumni

    Hi @medieval1,

    I'm sorry the 1Password mini helper process (2BUA8C4S2C.com.agilebits.onepassword4-helper) is gobbling so much CPU. Has your system been restarting since this problem started?

    Please open 1Password mini log file by selecting Troubleshooting > Show 1Password mini Log from the main application Help menu:

    Do you see any excessive ongoing activity there that might correlate with the CPU usage? With the log still opened, select Restart 1Password mini from the previous menu. Even before unlocking 1Password, does mini helper's CPU usage grow high again and is anything being continually logged? If it's still low, try unlocking and watch for rising CPU usage and log activity.

    Is CPU usage for the main 1Password application also high?

    If a system restart doesn't help, please send us a Diagnostics Report from your Mac, along with a link to this topic, to support+forum@agilebits.com. A brief comment here mentioning that you've sent the report would also be helpful.

    Once we see the report we'll be able to better assist you with troubleshooting and fixing this problem. Thanks in advance!

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