New User: Password Rejected

robertsch
robertsch
Community Member
in Mac

I made careful note of my master password, which was accepted when I got started, but is being rejected for sign. Suggestions/workaround/start over advice welcome.

Comments

  • robertsch
    robertsch
    Community Member

    To add: 1Password did not create any data or backup files, and so I am unable to follow the instructions for starting over as well. Frustrated/

  • danco
    danco
    Volunteer Moderator

    Simplest thing to try is checking whether Caps Lock is inadvertently engaged. If not, still worth trying upper-case instead of lower-case or vice versa on some characters.

    Those are the commonest causes of passwords being rejected.

  • robertsch
    robertsch
    Community Member

    Thanks, I did try that. No result. I really would like to start over, as this was my first login attempt. There is no data in the app. Any suggestions about starting over with no data or backup files?

  • Megan
    Megan
    1Password Alumni

    Hi @robertsch,

    I'm sorry to hear you're having trouble here. Please take a look at the guide here: Starting Over. This should get you all set up. :)

  • robertsch
    robertsch
    Community Member

    Thanks, Megan. Looks like that did it. Looking forward to using the product.

  • Megan
    Megan
    1Password Alumni

    Hi @robertsch,

    Thanks so much for letting me know you're all sorted out! I hope that things go smoothly for you from now on, but we're here if you have any further questions :)

This discussion has been closed.