vault not working; cannot send diags email to support

amgems
amgems
Community Member
edited April 2014 in Mac

I moved some month-end accounting accounts into a separate vault, as soon as the spiffy new vault capabilities were added.
Ignoring the fact that it never seemed to ask for whatever the master password might have been when I set it up, it has worked well. End-of-month, I switch vaults, and access the accounts, then switch back.

Today, I try to switch vaults, and nothing happens, other than that it pretends to be selected. Same for the demo-vault I still had until 60 seconds ago. Select that, all the primary vault info is still there.

I created a new vault called WTF. Now when I switch to the WTF vault, all my data is in it.

Well, all except for the critical month-end stuff. WTF?

It was acting this way prior to me just upgrading to the newest, and still acts this way, even after quit/restart of 1Pass4Mac.

Comments

  • amgems
    amgems
    Community Member

    Just tried running a diags report and emailing. Got a bounce from your google-based email agent. WTF again?

    Original-recipient: rfc822;support@agilebits.com Final-recipient: rfc822;support@agilebits.com Action: failed Status: 5.7.0 (SMTP transmission failure has occurred) Remote-MTA: dns;aspmx.l.google.com (TCP|17.172.220.237|33369|173.194.64.27|25) (mx.google.com ESMTP wg1si13842073oeb.132 - gsmtp) Diagnostic-code: smtp;552-5.7.0 This message was blocked because its content presents a potential issue. Please visit http://support.google.com/mail/bin/answe to review our message content and attachment content guidelines. wg1si13842073oeb.132 - gsmtp

  • amgems
    amgems
    Community Member

    According to the diags there is a vault still there (where?) with 5 items. That would be the one. When I change vaults, no change. No access to the account info which now resides solely in that vault.

  • amgems
    amgems
    Community Member

    I have tried twice now, and each time, it bounces.

    `This report relates to a message you sent with the following header fields:

    Message-id: D935E2CB-4065-4121-864C-3EE39E41EE46@me.com
    Date: Tue, 01 Apr 2014 16:07:57 +1000
    From: XXXXXXXX XXXXXXXX@me.com
    To: support+dr@agilebits.com
    Subject: 1Password 4 Diagnostics Report for XXXXX XXXXXXXX

    Your message cannot be delivered to the following recipients:

    Recipient address: support+dr@agilebits.com
    Reason: SMTP transmission failure has occurred
    Diagnostic code: smtp;552-5.7.0 This message was blocked because its content presents a potential issue. Please visit http://support.google.com/mail/bin/answe to review our message content and attachment content guidelines. ch9si13867714obc.43 - gsmtp
    Remote system: dns;aspmx.l.google.com (TCP|17.172.220.237|49680|173.194.64.27|25) (mx.google.com ESMTP ch9si13867714obc.43 - gsmtp)

    Original-envelope-id: 0N3C00D4S91BIL90@st11p02mm-asmtp002.mac.com
    Reporting-MTA: dns;st11p02mm-asmtp002.mac.com (tcp-daemon)
    Arrival-date: Tue, 01 Apr 2014 06:08:04 +0000 (GMT)

    Original-recipient: rfc822;support+dr@agilebits.com
    Final-recipient: rfc822;support+dr@agilebits.com
    Action: failed
    Status: 5.7.0 (SMTP transmission failure has occurred)
    Remote-MTA: dns;aspmx.l.google.com (TCP|17.172.220.237|49680|173.194.64.27|25)
    (mx.google.com ESMTP ch9si13867714obc.43 - gsmtp)
    Diagnostic-code: smtp;552-5.7.0 This message was blocked because its content
    presents a potential issue. Please visit
    http://support.google.com/mail/bin/answe to review our message content and
    attachment content guidelines. ch9si13867714obc.43 - gsmtp

    From: Xxxxx Xxxxxxxx xxxxxxxx@me.com
    Subject: 1Password 4 Diagnostics Report for Xxxxx Xxxxxxxx
    Date: 1 April 2014 4:07:57 pm AEST
    To: support+dr@agilebits.com

    `

    It is April 1. This is not a joke.

  • amgems
    amgems
    Community Member

    I note that about the time I upgraded, I started getting these messages in the log:

    Tue Apr 1 15:27:36 2014| 413002 [CRYPTO:0x600000075580:<OPAESKey: 0x6000002911c0>] E decryptDataWithReader:writer:error: | Decryption failed, bad HMAC Tue Apr 1 15:27:36 2014| 413002 [DATABASE:0x600000075580:<OPLogin-4D0F04C48BD64E199AB9C042AE89467A-389 0x7fe545b05330>] A mutableOverview | Decrypted overview is nil Tue Apr 1 15:27:36 2014| 413002 [CRYPTO:0x600000075580:<OPAESKey: 0x6000002911c0>] E decryptDataWithReader:writer:error: | Decryption failed, bad HMAC Tue Apr 1 15:27:36 2014| 413002 [DATABASE:0x600000075580:<OPLogin-4D0F04C48BD64E199AB9C042AE89467A-389 0x7fe545b05330>] A mutableOverview | Decrypted overview is nil Tue Apr 1 15:27:36 2014| 413002 [CRYPTO:0x600000075580:<OPAESKey: 0x6000002911c0>] E decryptDataWithReader:writer:error: | Decryption failed, bad HMAC Tue Apr 1 15:27:36 2014| 413002 [DATABASE:0x600000075580:<OPLogin-4D0F04C48BD64E199AB9C042AE89467A-389 0x7fe545b05330>] A mutableOverview | Decrypted overview is nil Tue Apr 1 15:27:36 2014| 413002 [CRYPTO:0x600000075580:<OPAESKey: 0x6000002911c0>] E decryptDataWithReader:writer:error: | Decryption failed, bad HMAC Tue Apr 1 15:27:36 2014| 413002 [DATABASE:0x600000075580:<OPItemURL: 0x6180002b78e0>] A mutableOverview | Decrypted overview is nil Tue Apr 1 15:27:36 2014| 413002 [CRYPTO:0x600000075580:<OPAESKey: 0x600000290450>] E decryptKey: | Invalid key data, decryption failed Tue Apr 1 15:27:36 2014| 413002 [DATABASE:0x600000075580:<OPLogin-4D0F04C48BD64E199AB9C042AE89467A-389 0x7fe545b05330>] E mutableDetails | Unable to parse details: (null) Tue Apr 1 15:27:36 2014| 413002 [CRYPTO:0x600000075580:<OPAESKey: 0x600000290450>] E decryptKey: | Invalid key data, decryption failed

  • sjk
    sjk
    1Password Alumni
    edited April 2014

    Hi @amgems,

    I'm sorry you're having trouble with accessing data in your secondary vaults and sending a Diagnostics Report. Which version of 1Password are you running?

    Let's see if we can fix that vault issue. Please give this a try:

    • Open 1Password.
    • Press Control-Command-Q to run Quit 1Password and 1Password mini.
    • Open 1Password again and see if you can access your vaults normally.

    If that doesn't help please restart your system, then check your vaults again.

    Still failing? Try restoring a backup:

    • Open 1Password.
    • Select File > Restore… from the menu.
    • Select the backup you want to restore, probably the most recent, then click the Restore button.

    Note: If you've created or changed any items since the backup you're restoring, please select those items and choose File > Export > Selected Items… to export them to a 1PIF file. After you've restored from the backup, import the 1PIF file back into 1Password by choosing File > Import… in the menu bar. Please note that the 1PIF file in not encrypted, so be sure to securely delete it once it's successfully been imported (trash the 1PIF file and select Finder > Secure Empty Trash…).

    And if you're still stuck after that please create and email a new Diagnostics Report from your Mac, along with a link to this topic, to support+forum@agilebits.com. If that get bounced again please temporarily upload it to Dropbox or another site, then just email us a link for downloading it (and one for this topic). A brief comment here mentioning what you've done would also be helpful.

    Once we receive your email and check the report we'll be able to get this sorted out for you. Thanks in advance!

This discussion has been closed.