1Password locking too quickly on iPad

Dave Creek

On my iPad I have Change Master Password set to request password after 30 minutes and the Quick Unlock set to request password after 30 minutes. However, I have to enter the Master Password after somewhere between 3 and 5 minutes. Very annoying. How do I fix this?

Megan

Hi Dave,

I do apologize for the inconvenience here. Unfortunately, the issue you are seeing is a result of the iOS closing the app in the background. When you stop using 1Password, the iOS app will keep track of how long it’s been in the background in order to ensure there’s enough memory for your current and most recently used apps. 1Password can remain unlocked in memory only until iOS is forced to fully close the app in the background to reclaim its memory block, so that your current apps can use it. How long an app can remain in memory depends on the amount of memory available, and how much memory your active apps require. I believe all inactive apps are closed after a period of 5 minutes.

Please note that when the iOS closes an app in this way, it still remains in your list of open apps, so you won't see much of a difference, but the iOS will essentially re-open the app the next time you switch to it. When 1Password is re-opened in this way, it will require your Master Password.

I'm sorry that I don't have a better answer for you here, but I hope this helps you to understand the situation.