Another site that 1Password 4 won't fill - www.express-scripts [resolved with imported item]

odysseus

https://www.express-scripts.com

MrC

It works for me here.

odysseus

Which version of Mac OS X? I'm on Mavericks (10.9.2), Safari 7.0.3. You're invoking 1P via command-\, and 1Password Mini is hidden from the system menu bar?

Stephen_C

You could try re-creating the login manually and then see if the new login works. That sometimes resolves problems like this.

Stephen

odysseus

It doesn't save :(

MrC

Sorry, the WFM above was for Firefox,

It doesn't auto-fill in Safari. The page opens, but no auto-entry. A subsequent Cmd-\ fills in the username and password and logs-in.

odysseus

Even command-\ doesn't work for me. It's very strange. The first command-\ just brought up the 1P Mini dialog, but after I hit return, the login/password wasn't filled in. Now, subsequent command-\ do nothing -- unless I hit command-\ many times, and then the dialog will appear momentarily and then disappear :(

Jasper

Hi @odysseus,

The login form on that site isn't actually on express-scripts.com, it's on a different domain in an iframe.

Could you please try saving a new login for that site on this page: https://host1.medcohealth.com/consumer/site/login

If it's still not working for you, please let me know what version of the 1Password browser extension you are using.

odysseus

If I use that URL (1P won't prompt me to save from that site), 1P will bring up its dialog when I hit command-\, but no login/password combination is suggested. Safari browser extension 4.1.

I know that web sites are often crazily designed, but this is indicative of the kind of difficulties that I experience with 1P every day.

sjk

Hi @odysseus,

Here's a sample Login item I manually saved on the https://host1.medcohealth.com/consumer/site/login page that you can download, import, and test 1Password with: Express Scripts.1pif

If you can get that working try customizing it with your own personal data. It should work fine on both the main https://www.express-scripts.com and https://host1.medcohealth.com/consumer/site/login pages. I hope that helps, :)

odysseus

I tried importing that file -- and 1Password 4.2.2 crashed immediately :( It's true that I kept my original Express Scripts entry in the database, but that shouldn't have crashed 1P, should it? :(

Process: 1Password 4 [517]
Path: /Applications/1Password 4.app/Contents/MacOS/1Password 4
Identifier: com.agilebits.onepassword4
Version: 4.2.2 (422001)
Code Type: X86-64 (Native)
Parent Process: launchd [158]
Responsible: 1Password 4 [517]
User ID: 501

Date/Time: 2014-04-06 15:54:33.100 -0500
OS Version: Mac OS X 10.9.2 (13C64)
Report Version: 11
Anonymous UUID: 428C8044-8625-0C59-ED2A-62977E708D9F

Sleep/Wake UUID: B4F9E10D-BD5E-40B5-9EE3-769A57D6E3EB

Crashed Thread: 1 Dispatch queue: com.apple.libdispatch-manager

Exception Type: EXC_CRASH (SIGSEGV)
Exception Codes: 0x0000000000000000, 0x0000000000000000

Application Specific Information:
Performing @selector(buttonPressed:) from sender NSButton 0x608000151bf0

Thread 0:: Dispatch queue: com.apple.main-thread
0 libobjc.A.dylib 0x00007fff87383097 objc_msgSend + 23
1 com.apple.AppKit 0x00007fff8322a045 -[NSAlert didEndAlert:returnCode:contextInfo:] + 50
2 com.apple.AppKit 0x00007fff83229a9a -[NSWindow endSheet:returnCode:] + 368
3 com.apple.AppKit 0x00007fff8322966d -[NSAlert buttonPressed:] + 107
4 com.apple.AppKit 0x00007fff830ee340 -[NSApplication sendAction:to:from:] + 327
5 com.apple.AppKit 0x00007fff830ee1be -[NSControl sendAction:to:] + 86
6 com.apple.AppKit 0x00007fff8313aced -[NSCell _sendActionFrom:] + 128
7 com.apple.AppKit 0x00007fff831546c5 -[NSCell trackMouse:inRect:ofView:untilMouseUp:] + 2316
8 com.apple.AppKit 0x00007fff83153a97 -[NSButtonCell trackMouse:inRect:ofView:untilMouseUp:] + 487
9 com.apple.AppKit 0x00007fff831531ad -[NSControl mouseDown:] + 706
10 com.apple.AppKit 0x00007fff830d4b48 -[NSWindow sendEvent:] + 11296
11 com.apple.AppKit 0x00007fff830736e4 -[NSApplication sendEvent:] + 2021
12 net.hockeyapp.sdk.mac 0x00000001063bfe2c -[BITCrashExceptionApplication sendEvent:] + 44
13 com.apple.AppKit 0x00007fff82ec3b89 -[NSApplication run] + 646
14 com.apple.AppKit 0x00007fff82eae913 NSApplicationMain + 940
15 libdyld.dylib 0x00007fff8848e5fd start + 1

Thread 1 Crashed:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x00007fff8b2df662 kevent64 + 10
1 libdispatch.dylib 0x00007fff83d5a43d _dispatch_mgr_invoke + 239
2 libdispatch.dylib 0x00007fff83d5a152 _dispatch_mgr_thread + 52

sjk

Hi @odysseus,

Yikes! I'm really sorry you got a crash when importing that item; it imports fine here with 1Password 4.2.2. Have you been having any problems on your system not related to 1Password?

So we can take a closer look at why that crash would happen please send us a Diagnostics Report from your Mac, along with a link to this topic, to support+forum@agilebits.com. A brief comment here mentioning that you've sent the report would also be helpful. Thank you!

odysseus

I deleted the original Express Scripts item, and I was able to import your file successfully :) And it does seem to work on that site -- I guess I needed both URLs in order to be able to fill the login/password field in the frame within the express-scripts.com web site?

odysseus

Did the item import fine on your system with an Express Scripts item already in your 1P4 database?

No other problems on my system. I've sent the report.

sjk

That sure is peculiar, @odysseus, but I'm glad to hear you got the item imported and working!

We've received your email with the report and someone from our support team will be following up with you more about this.

Interestingly enough, it looks like I've been able to reproduce the same crasher here. :O

Thanks for your help!

.

odysseus

I have to say that I'm glad you've been able to reproduce it -- I hate to be alone with this sort of thing ;-)

sjk

Reproducible problems are often the best kind and even better once they're gone. :)