Where is 1Password

Stevena511
Stevena511
Community Member
in Mac

I have been getting error messages stating: "Looking for 1Password App" although I have tried reinstalling the app, unfortunately without success in solving the issue. I also get a message that 1Password mini failed to sync with 1Password. I am using the latest version but can not launch it. I have tried going into preferences but that has also failed to open. Please advise.

Comments

  • Megan
    Megan
    1Password Alumni

    Hi @Stevana511,

    I'm sorry to hear that you're having trouble with 1Password right now. I'd like to take a closer look at your system to find out what's going on here. Could you please send us a Diagnostics Report?

    http://learn.agilebits.com/1Password4/diagnostic-report.html

    Then attach the entire file to an email to us: support+forum@ agilebits .com

    Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

    Once we see the report we should be able to better assist you. Thanks in advance!

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