Wi-Fi Sync Problem -- Server Error [moved to email]

Jennifer Rellias
Jennifer Rellias
Community Member
edited April 2014 in iOS

Just bought 1Password for iOS, and tried to Wi-Fi sync to my 1Password for Mac. It failed. I get a dialog box that says "Sync Problem Server error:". When I touch More Info I get this terribly helpful information:

Domain=com.agilebits.onepassword. ErrorDomain Code=7014 "Server error: " UserInfo=0x******** {NSLocalizedDescription=Server error: }

First of all, thanks for all the trouble. Second, you should NEVER expose raw program error information with the user. Third, please tell me if this can be made to work, or I will demand a refund.

Comments

  • Jennifer Rellias
    Jennifer Rellias
    Community Member

    Oh boy, it gets better. I tried tried generating a new secret on the Mac, and then entering it on the iPad. This time when I tired to sync, I got this error dialog: "Sync Problem The operation couldn't be completed. Connection refused." When I touch the More Info, I get this equally unhelpful error: 'Error Domain=NSPOSIXErrorDomain Code=61 "The operation couldn't be completed. Connection refused"

    Then if I dismiss that error and try again, I get the original 7014 error. This is really frustrating.

  • Jasper
    Jasper
    edited April 2014

    Hi Jennifer,

    I'm very sorry that you've been having trouble getting Wi-Fi sync to work properly. And fair enough, that's a very generic error — it's simply having trouble connecting for some unknown reason.

    Wi-Fi sync issues are often caused by firewalls, antivirus software, or network monitoring apps (such as Little Snitch or Hands Off!). If these are not properly configured or uninstalled, they interfere with Wi-Fi sync.

    So we can investigate further, could you please email us a Diagnostics Report from your Mac, along with a link to this topic, to: support+forum@agilebits.com

    A brief comment here mentioning you've sent the report would also be helpful. Thanks in advance! :)

  • Jennifer Rellias
    Jennifer Rellias
    Community Member

    Okay, I sent the report. BTW, the Backup is also failing. I get a code 1206 for that failure.

  • Megan
    Megan
    1Password Alumni
    edited December 2015

    Hi Jennifer,

    Thanks for sending that Report in! We've received it, and one of our support team will reply to you directly once we've had a chance to look it over.

    ref: KYL-53119-176

This discussion has been closed.