Have to wait for whole sync every time?

dangoor
dangoor
Community Member
in iOS

I use Dropbox to sync my Mac, iPhone and iPad.

Every time I launch 1Password on my iPhone (5s, iOS 7.1), the database appears to start out "clean" (0 of everything) and then it gets populated over a ~20 second period. In other words, I generally have to wait a while until it has added the passwords so that I can look up the one I'm interested in.

The iPad doesn't appear to work this way. It has all of the previous passwords as soon as I launch the app and updates in the background.

Is this behavior difference to be expected? Is there any way around it? The delay is pretty annoying when I'm trying to log in to a site.

Thanks!

Comments

  • Megan
    Megan
    1Password Alumni

    Hi @dangoor‌

    I'm sorry to hear that you're having trouble with 1Password for iOS right now. 1Password should not be starting out clean each time you open it - I can see how this would be annoying. Let's try reinstalling 1Password 4 for iOS and see if that gets things behaving a bit better:

    • Tap & hold on the 1Password icon on the home screen. It will begin to move slightly, and an x will appear on the corner.
    • Tap the x on 1Password, and confirm the deletion.
    • Press the Home button to stop the other apps on your screen from moving.
    • Delete the Data on iCloud (if it exists): http://learn.agilebits.com/1Password4/iOS/Tutorials/ios-reset-data.html

    (Please note that deleting the 1Password data in Documents and Data is removing only the sync data from the device, and has no effect on the 1Password data stored in iCloud.)

    • Restart your iOS device
    • Now, visit the App Store on your device, and tap the Purchased section (on iPhone, Purchased is nested within Updates).

    • Find 1Password in your purchase history and tap the cloud icon to re-download, free of charge.

    • When you open 1Password 4 for the first time, select "I've Used 1Password Before" and sync via Dropbox

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