Sync issues - Mac is wrong, iOS is right
Hi all-
I was one of the many who did a widespread password reset post-Heartbleed. Everything was fine until I logged onto my work account on my Mac this morning. I got an error message when Dropbox was syncing (unfortunately, I didn't remember it, but it did say something along the lines of a file not being updated/sycned because it "didn't exist"...I think). My password keychain on my work account is now out of date. It's all the old passwords from before I reset them all. I tried to reset to yesterday but my restore options are either for this morning (wrong...I would imagine) or a few days older (definitely wrong).
My iOS app, however, is completely up to date. I'm worried I may lose my new passwords (as they are the ultra strong gobbledygook variety). How do I get my keychains, particularly on my Mac, to sync and update correctly?
Thanks!
Comments
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Hi @Johnald,
I would like to apologize for the delay in responding to you here but we experienced a surge in support requests recently. We're doing the best we can to get back to our usual speedy replies as soon as possible.
I think we can get this sorted out by resetting sync for you:
On your iOS devices, open 1Password 4 for iOS, tap Settings > Sync, and toggle Dropbox to OFF.
On both Macs, go to File > Backup and run an extra backup, just to be safe.
On the Macs, open 1Password 4 for Mac, and click the 1Password menu, then Preferences. Click Sync, and click Change syncing.
Check the box to remove the data from Dropbox and confirm that you want to disable sync.
Restart the Macs and iOS devices.
Check your Dropbox folder and delete any other 1Password folders or files that the remove data checkbox did not take care of.
On the Mac, go back to the Sync preferences, and click Dropbox. Click Choose vault, then navigate to your Dropbox folder and select Open. This will regenerate a 1Password folder in Dropbox, and that will contain a new 1Password.agilekeychain file.
Allow Dropbox to fully sync.
On the work Mac, go to Sync preferences and click Dropbox. Click Choose vault and then find the 1Password.agilekeychain file. Click this, and confirm.
Go back into the iOS app and re-enable Dropbox sync. That should get everything on the same page for sure.
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Thanks for the help! I'll run through these steps and see if it works!
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On behalf of Megan, you're welcome. Please let us know if that works for you! :)
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Thanks Megan/Jasper. Everything seems to be back to normal now. Thank you!
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Awesome! Glad to hear it's working now. :)
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