How do you get tech support for 1password?

motiondoctor
motiondoctor
Community Member

Please don't refer me to the useless FAQ s.

Comments

  • motiondoctor
    motiondoctor
    Community Member

    I guess there isn't. I should have known from the scruffy guy in the video that you guys would think of customers as bothersome extensions. Really, nothing in your program worked as advertised. I'll bet there's no way to get a refund either.

  • hawkmoth
    hawkmoth
    Community Member

    If you post your questions here, there are several really helpful customer support reps who will be eager to help. Also, you can send email to support (at) agilebits (dot) com and receive help offline.

  • Megan
    Megan
    1Password Alumni

    Hi @motiondoctor‌

    I apologize for the delay in responding here! As @hawkmoth‌ says, we'd be happy to help you with any questions you have. Beyond the help documents at learn.agilebits.com (which don't quite cover every issue, but can be a good starting place), we can answer questions directly in the Forums here, or by email here: support@ agilebits .com.

    If you would prefer to have your money refunded, we will of course honour our 30-day guarantee, but I'd love the opportunity to get things sorted out for you first. :)

  • motiondoctor
    motiondoctor
    Community Member

    Megan. Thank you for responding. Sorry to be jerky.

    I can't figure out how to get 1pw to record a password.

  • Megan
    Megan
    1Password Alumni

    Hi @motiondoctor‌

    No need to apologize - I understand how frustrating it can be when a new app doesn't work quite the way you thought it would.

    If you are browsing in 1Browser and come across a site that you need to create a Login for, try this:

    • Copy the URL of the site
    • Switch from 1Browser to the 'vault view'
    • Tap the '+' icon when in the Categories or Logins tab to add a new Login
    • Paste in the site's URL (you may want to update this later so it is the site's sign-in page instead of the create account page, if different)
    • Enter a unique title for the entry
    • Type in your username
    • Generate a password
    • Save the entry and tap to copy the generated password
    • Switch back to 1Browser
    • Paste your newly generated password into the appropriate fields and save your account details on the site.

    Please note that we are looking into ways to make this easier in the future. I hope this helps, but we're here if you have any further questions!

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