Can't use 1Password from the AppStore after using the demo from agilebits [moved to email]

Ronnie Bass

Hello from Germany,

I tried the demo-version from your website and it was fine. So I bought 1Password 4 from the AppStore. If I now open 1Password I can't see anything. I have to press Apple+0 to see the lock-in screen. But nothing happened if I fill out my master-key. Just the lock-icon gets unlocked. As you can see on the screenshot I can't do anything. Also 1Password mini does not appear.
So I uninstalled 1Password (with clean my mac) and tried again - but with the same result. The I tried the 1Passwordtroubleshoot, but also with the same result.

Do you have a solution for my problem? I don't have a lot of password in the demo-version, so that I can delete or uninstall everything.

Thanks a lot
Ronnie

Stephen_C

There's a helpful knowledge base article here which, although it relates to moving from the beta to the App Store version, should help you (because the beta versions are effectively AgileBits store versions).

If you need to start over completely there's another article here that will help you.

Stephen

Ronnie Bass

Thanks Stephen for you quick answer.

I tried both, then I saw the Welcome screen - with "Let's start" - but after that - the same as bevor.

Stephen_C

I think you'd better wait for someone more expert than me to come along and give you some advice because I'm not sure what the problem is. Sorry, but no doubt @sjk‌ or @Megan‌ (edit: or @JasperP‌—sorry Jasper!) will be along soon to provide some better help than I can.

Stephen

sjk

Hi Ronnie,

I'm sorry to hear you're having trouble using 1Password 4 that you purchased from the Mac App Store.

So we can help you get it working correctly, please send us a Diagnostics Report from your Mac, along with a link to this topic and your forum username, to support+forum@agilebits.com. A brief comment here mentioning that you've sent the report would also be helpful. Thanks in advance!

Ronnie Bass

Hi sjk,

thanks - I've send the Report with the link yesterday.
Hopefully you'll find a solution.

Megan

Hi Ronnie,

Thanks for sending that Report in! Someone from our support team is looking it over, and they'll reply to you as soon as possible!

.