Forgot master password for iPad, iPhone

rjluchi
rjluchi
Community Member
in iOS

Changed master password on my Mac and failed to realize that Dropbox doesn't sync master passwords across iPad and iPhone (at least it didn't on mine). Now, forgot the old master password and can't get into 1Password on iPad or iPhone.
I just want to be sure what I'm about to do makes sense: I will uninstall iPassword on my 2 devices and reinstall 1Password on both. Then I will create a new master password (the one I currently use on my Mac) without being asked for the old password I forgot. Finally, will use Dropbox to sync my logins stored on my Mac.
I don't want to make more of a mess than I already have, so stop me if any of the above is wrong.

Comments

  • Megan
    Megan
    1Password Alumni

    Hi @rjluchi,

    I'm sorry to hear that you're having trouble with 1Password right now! I agree, reinstalling the iOS app is the quickest way to get things updated properly. Here's how to do that:

    • Tap & hold on the 1Password icon on the home screen. It will begin to move slightly, and an x will appear on the corner.
    • Tap the x on 1Password, and confirm the deletion.
    • Press the Home button to stop the other apps on your screen from moving.
    • Delete the Data on iCloud (if it exists): http://learn.agilebits.com/1Password4/iOS/Tutorials/ios-reset-data.html

    (Please note that deleting the 1Password data in Documents and Data is removing only the sync data from the device, and has no effect on the 1Password data stored in iCloud.)

    • Restart your iOS device
    • Now, visit the App Store on your device, and tap the Purchased section (on iPhone, Purchased is nested within Updates).

    • Find 1Password in your purchase history and tap the cloud icon to re-download, free of charge.

    • When you open 1Password 4 for the first time, select "I've Used 1Password Before" and sync via Dropbox

    This should get you all sorted out, but we're here if you have any further questions :)

  • rjluchi
    rjluchi
    Community Member

    Megan,
    Your a gem! Thanks for the support. 1Password on my iPad is working fine and I will now go to my iPhone and repeat the process.

  • Jasper
    Jasper

    On behalf of Megan, you're welcome. Please let us know if you have any other questions! :)

This discussion has been closed.