Microsoft Outlook Firefox

thetaobera
thetaobera
Community Member
in Mac

I can no longer login to my remote email. It just doesn't load. Oddly I can do it in Safari where I have not saved the password to 1 password

Comments

  • Megan
    Megan
    1Password Alumni

    Hi @thetaobera‌

    I'm sorry you're having trouble logging in to your email. Whenever one Login starts to misbehave, the easiest solution is to save a new version, to make sure that 1Password has the details right. Let's try this:

    • Edit the login that you currently have for this website by appending an "Old" to the title - just so you can tell them apart.
    • Visit the site and fill in the fields you want filled. Do NOT click the login button.
    • Click the 1Password extension, and unlock it if necessary.
    • Click the gear icon (or vault icon if multiple vaults are enabled) in the upper right corner.
    • Select Save new login.
    • Give the entry a unique and identifiable title.
    • Click Save.
    • Revisit the site and see if 1Password fills in the site correctly.

    If that doesn't work, could you let us know the site's address so we can test it?

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