Purchased version 4 upgrade, didn't receive license

jdg715

I have an existing license for v3.8.3 which was recognized last night when I purchased v4 from the Agilebits store. I received no e-mail confirming the purchase but see the charge went through on my credit card. I did not bookmark the order completion page. Likewise, I did not receive an e-mail with a license file as suggested. Your site indicates "If you made a purchase in our online store, you can resend your License and receipt information by using the form below". I tried twice and received no e-mails. I found instructions "If you prefer, you can add your license by copy and pasting. Select License from the application menu (1Password > License) to enter the license key details". This appears incorrect because my only options under 1Password>License are to add license which requires I browse to a file I do not have or buy now which I have already done. Is the license the same as my current? I can provide my credit card information or v3 license offline if that will help track down the purchase and get me my license. Great product (v3), poor upgrade experience!

Jasper

Hi @jdg715,

Sorry to hear about the trouble!

Could you please send us an email to support+forum@agilebits.com and we'll look into it. In your message, please include a link to this discussion and the email address you used to purchase the upgrade. Thanks! :)

MikeT

Hi guys,

@AndrewParker, we don't use license keys in 1Password 4 anymore, it's a separate digitally-signed license file that you have to drop into the 1Password 4's license window. Only 1Password 3 or earlier versions uses license key.

Once you register the 1Password 4 license, we automatically add it to your Software Licenses. :)

@jdg715, it looks like Andrew from our support team has helped you find your license, so you should be all set now.