License issue for 1Password 4 [moved to email]

A884126

Hello.

I bought 1Password4 through the AppStore. Because it is taking so long to get the version 4.2.2 (4 releases behind!), I decided to download the latest version from your website and replace 4.1.2 version.

The issue I have now it is that the application does not recognized me and I have a 30 days trial application. Anyway I can use the license I already bought?

Thanks for your help.

Jasper

Hi @A884126,

If you have the Mac App Store version installed, the AgileBits version should see that and the app should show as licensed. But, if that's not working please send us your Mac App Store receipt to support+sales@agilebits.com and we'll get you an AgileBits license.

A884126

Hi.

In fact when you install 1Password from the AppStore it creates a folder with the application named 1Password.
When you install 1Password from your website it creates an application named 1Password4.
So what I did was to rename it as 1Password in order to replace the one from the AppStore. Doing that it did not see the application as it replaced.
I did not want to leave both applications installed. I was scared that it will mess up the database.

To make things easier I just sent you my receipt as requested.

Thanks

Jasper

Hi @A884126,

I've responded to your email. You included the receipt for 1Password for iOS, could you please send your 1Password for Mac receipt?

Thanks in advance! :)

A884126

Hello.
I replied to your email with all documents I could found. I also forwarded you a request I made to Apple on this matter.
Regards

A884126

I finally get it from Apple. I sent it back to you.

A884126

Hello Jasper, did you get my email I did not get any feedback from you.

Jasper

I've responded to your message. Please reply via email if you've got any other questions about this. :)