No data in 1Password [moved to email]

Shawn Casemore
Shawn Casemore
Community Member
edited April 2014 in Mac

I tried to open 1password this morning, however it took me to a screen that suggested I was a new subscriber (been using 1password since 2012). There are 2 versions on my computer (3.8 and 4.1). Trying to open either does not work and there is no place to log in. At present I am not able to access any of my passwords.

Help!

Comments

  • Jasper
    Jasper

    Hi Shawn,

    Sorry to hear of the trouble! Could you please email us a Diagnostics Report from your Mac, along with a link to this discussion, to: support+forum@agilebits.com

    A brief comment here mentioning that you've sent the report would also be helpful. Thanks in advance!

  • Shawn Casemore
    Shawn Casemore
    Community Member

    Sent

  • Jasper
    Jasper

    Hi Shawn,

    I've responded to your message. We'll keep working with you via email until this is resolved. :)

This discussion has been closed.