1Password 4.5 on iOS 7.1 "Failed to load profile"

immortalis

Hi folks...

I have uninstalled 1Password 4.3.2, restarted my iPhone and installed 1Password 4.5 from the App Store.

When I open 1P, I select existing user -> Use iCloud Sync. Result: Error, Could not enable iCloud. Failed to load profile.
Permission, that 1P can access documents on iCloud has been granted.

Edit: Sync between OS X 10.9.2 with 1P 4.3. and my iPad with iOS 7.1 and 1P 4.3.2 works as expected.

Anyone else expereincing the same behavior? Any help would be appreciated...
Regards'

Megan

Hi @immortalis‌

I'm so sorry to hear that you're having trouble getting things synced up. Let's try resetting sync to see if that kickstarts things:

• On your iOS devices, open 1Password 4 for iOS, tap Settings > Sync, and toggle iCloud to OFF.

• On the Mac, open 1Password 4 for Mac, and click the 1Password menu, then Preferences. Click Sync, and click Change syncing.

• Check the box to remove the data from iCloud and confirm that you want to disable sync.

• Restart the Mac and iOS devices.

• On the Mac, go back to the Sync preferences, and enable iCloud.

• Wait about 20 minutes to give iCloud time to run the initial sync to all devices.

• Go back into the iOS app and re-enable iCloud sync. It should work this time.

Lew

Thank you, Megan...worked for me!

Megan

Hi @Lew,

I'm so glad to hear my steps helped you get sorted out! Please don't hesitate to ask if you run into any further snags. :)