Entries in Notes section get duplicated (or more)

mikebore
mikebore
Community Member
edited April 2014 in Mac

I am using all latest MAS versions on iOS and Macs, and iCloud syncing. However this problem has been going on for a number of versions.

Information I put in the "Notes" box multiplies. The same info is repeated, sometimes many times, in blocks separated by a pair of dashed lines. I delete the repeats by edit, but it recurs, not straightaway. It doesn't happen with all notes sections.

Searching has not found other people with this problem, so any advice welcome.

Comments

  • Meek
    Meek

    Hi @mikebore‌,

    I am sorry to hear about the trouble with 1Password! Lets figure out whats going on.

    Could you please send us a Diagnostics Report?

    http://learn2.agilebits.com/1Password4/diagnostic-report.html

    Then attach the entire file to an email to us: support+forum@ agilebits .com

    Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

    A short note here once you've sent the Report in will help us to keep an eye out for it. :grinning:

    Once we see the report we should be able to better assist you. Thanks in advance!

  • mikebore
    mikebore
    Community Member

    Thanks. But since I posted the problem above, I have switched from MAS and iCloud to Agilestore and Dropbox, so probably not much point in sending the diagnostics to you, unless it occurs again...which it hasn't done yet.

  • Meek
    Meek

    Hi @mikebore,

    Thanks for letting us know! I'm sorry that you had to switch versions, but I'm glad to hear everything seems to be working smoothly for you now.

    Definitely let us know if you run into any more trouble!

  • Jono
    Jono
    Community Member

    I've had this same problem with a few notes. I've only noticed it happen with a couple of notes. Should I send a diagnostic report if I see it happen again?

  • Megan
    Megan
    1Password Alumni

    Hi @Jono,

    This is an issue that our developers are already working to solve, but seeing a Diagnostic Report could help us narrow the source down:

    http://learn2.agilebits.com/1Password4/diagnostic-report.html

    Then attach the entire file to an email to us: support+forum@ agilebits .com

    Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

    A short note here once you've sent the Report in will help us to keep an eye out for it. :)

    Once we see the report we should be able to better assist you. Thanks in advance!

This discussion has been closed.