Can't access the app on my laptop after I changed the Master Password

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ephie
ephie
Community Member
in Mac

1Password works fine on my desktop and iPhone. It DID work on my laptop initially. But then I changed the Master Password on my desktop, which immediately changed over the iOS device. However, the laptop is now inaccessible. Neither the new nor the old Master Passwords will unlock the app. Please help!

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  • Meek
    Meek
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    Hi Ephie,

    I am sorry to hear about the trouble with 1Password! Lets figure out whats going on.

    Could you please send us a Diagnostics Report?

    http://learn2.agilebits.com/1Password4/diagnostic-report.html

    Then attach the entire file to an email to us: support+forum@ agilebits .com

    Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

    A short note here once you've sent the Report in will help us to keep an eye out for it. :grinning:

    Once we see the report we should be able to better assist you. Thanks in advance!

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