TD Canada Trust password won't work on the iPad

neilpetrunia
neilpetrunia
Community Member
in iOS

I just purchased 1Password for my Mac and iPad. Logging into TD Canada Trust works fine on the desktop, but I get an error from TD that my password is incorrect when I use the IOS version of 1Password. If I enter the information manually it works. This problem doesn't occur with other banks I use. Any ideas?

Comments

  • Megan
    Megan
    1Password Alumni

    Hi @neilpetrunia‌

    Please try saving a new Login on your Mac like so:

    • Edit the login that you currently have for this website by appending an "Old" to the title - just so you can tell them apart.
    • Visit the site and fill in the fields you want filled. Do NOT click the login button.
    • Click the 1Password extension, and unlock it if necessary.
    • Click the gear icon (or vault icon if multiple vaults are enabled) in the upper right corner.
    • Select Save new login.
    • Give the entry a unique and identifiable title.
    • Click Save.
    • Revisit the site and see if 1Password fills in the site correctly.

    Does this new Login behave better on your iOS devices?

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