Help restoring backup file on Ipad 7.0.6/1Password last version

Michel Buffa
Michel Buffa
Community Member
in iOS

Hi! I once backuped my passwords with my ipad/1password, the last year. Then I upgraded to ios7.1 and upgraded also 1password but I lost all my passwords. I just cannot find the settings/database/restore menu on this new ipad version of 1password.

How can I restore my password. I've got a file named 1password0100-20130425.1ptbackup that I can access but where is the menu to restore it ?

Thanks in advance!

Comments

  • Michel Buffa
    Michel Buffa
    Community Member

    I may add that I could not use the 'I'm an existing user', I created a new account on 1password.

  • Megan
    Megan
    1Password Alumni

    Hi Michael,

    I'm so sorry to hear that you're having trouble here! I'll need a bit more information to help get this sorted out:

    • Could you provide the version numbers of both 1Password and your operating systems for all computers and devices currently running 1Password?
    • Do you still have 1Password 3 for iOS installed on your devices?
    • What were you using to backup/sync your data?
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